Vulnerable Homeowners & Tenants Scheme

Imagine the scenario; your disabled or elderly relative or relatives, are in bed or in the lounge watching TV.

They hear sounds at the back door; they think that someone is trying to break in. What do they do, and who do they call?

With Police, Health and Social Care services becoming ever more stretched, and more families living some distance away, and caring relatives becoming older and more vulnerable themselves, this is the dilemma facing thousands of families.

Jeff Greenwood owner of NorthWest Security Guards (NWSG & SSTS LTD) is a Trustee and Director of the Warrington Disability Partnership (WDP) a local charity which promotes and supports independence throughout life and work. Whilst working with staff and volunteers from WDP Jeff recognised that one of his company’s services could easily be adapted to meet the needs of vulnerable disabled and elderly people. Jeff ’s company has an excellent reputation for providing high quality security and training services across the North West.

These services include a Key Holding Alarm Response Scheme which is accredited with Security Industry Authority (SIA) Approved Contractor Status. NWSG & SSTS LTD hold the keys and alarm details of their clients premises and provide an immediate response in cases of emergency.

The New Scheme

The Vulnerable Homeowners & Tenants Scheme has been developed to provide immediate response to calls from disabled or elderly clients, their family or a concerned neighbour.

The Cost

For just 50p per day (payable monthly in advance) the scheme can provide reassurance and peace of mind to the client and their family.

Application Process

Signing up couldn’t be simpler. Just complete the application form or contact Jeff on 01925 419102.

The Service

All clients will be supplied with contact cards which provide details of the 24 hour emergency telephone number.The cards can be kept around the house or given to family, friends or neighbours.

Calls to NWSG & SSTS LTD are received by control room staff operating 24/7 from their Warrington office.They are supported by duty managers and supervisors who control a team of Mobile Response Security OfDcers. On receiving a call a Mobile Response Security Officer will be despatched to deal with the situation.

All NWSG & SSTS LTD Mobile Response Security Officers are uniformed and highly trained. Each one holds a Security Industry Authority (SIA) Licence.They will arrive at your location in a high visibility and marked vehicle. On arrival they will conduct a full external and internal patrol to assess the situation and they will undertake any actions necessary.

In some cases this may involve the emergency services and in others this may simply require a phone call to family, friends or a neighbour to provide assurance that all is well. Whatever the case the Mobile Response Security Officer will stay onsite until the situation is resolved providing peace of mind to all concerned. The Mobile Response Security Officer will then write a report and copies will be made available on request to the client and their family.

Billing

On completion of the application process an invoice will be raised for just £14 which covers the cost of the service for the initial four weeks. Subsequent invoices will be raised every four weeks thereafter.

Complementing Other Services

The Vulnerable Homeowners & Tenants Scheme is not intended to replace or duplicate other local support services such as the successful Care Call Alarm Scheme.

The Vulnerable Homeowners & Tenants Scheme aims to provide choice and independence to vulnerable disabled and elderly people.

More information

If you have any questions about this service download our brochure or give us a call.